Refund policy

At Label Abha, each piece is made with care, and we want you to love what you receive. If something isn't right, we're here to help.

Return window We accept returns within 7 days of delivery. To be eligible, the item must be unused, unwashed, and in its original condition with all tags intact and the original packaging.

Non-returnable items For hygiene reasons, the following cannot be returned or exchanged:

• Items marked "Final Sale" or purchased under promotional offers (including Buy 2 Get 3 Free)
• Customised or altered pieces
• Products damaged due to misuse or improper care

Please note: our hand-embroidered kantha pieces are made by artisans, and slight irregularities in stitching, colour, or motif are natural characteristics of handcraft — not defects.

How to request a return Write to us at connect@labelabha.com or message us on WhatsApp at +91 98316 74111 within 7 days of delivery, with your order number and photographs of the item. Our team will guide you through the process.

Refunds Once we receive and inspect your returned item, we'll notify you of approval. Approved refunds are processed to your original payment method within 7–10 business days. For Cash on Delivery orders, refunds are issued via bank transfer or UPI — we'll collect these details from you at the time of return.

Exchanges We're happy to exchange for a different size or colour, subject to availability. If your preferred item is unavailable, we'll process a refund or store credit.

Return shipping Return pickup and shipping charges may apply and will be communicated at the time of your request. In case of a damaged, defective, or wrong item received, Label Abha bears the full return cost.